TrueBHK Community Terms of Service

TrueBHK Community gives a gated community or residential layout a private space for its residents: a feed and announcements, events, polls, a marketplace, rentals, carpooling, local service recommendations, amenity bookings, a photo gallery, and tools to track the association’s maintenance payments and accounts. The app is free for residents and communities. We may show sponsored content from local businesses and share part of that revenue with the community (see “Sponsored content and revenue share”).

• You must be at least 18, or use the app with the consent and under the supervision of a parent or guardian.
• You sign in with your mobile number, Google or Apple account through Firebase Authentication. Keep access to that account secure. You are responsible for activity under your account.
• Give accurate information, including your real name and the home you live in. Do not impersonate anyone or create accounts for others without their permission.
• One person, one account. Accounts are personal and may not be sold or transferred.

Access to a community requires approval. You ask to join by giving your building or phase, flat or plot and whether you are an owner, tenant or family member, optionally with proof of residence. The community’s mods decide whether to approve, decline or later remove a membership. Some communities also admit members through an invite code, or automatically when an owner’s verified number matches the property record.

Membership decisions are made by your community, not by TrueBHK. If you move out, please leave the community or ask its mods to remove you.

Each community is run by its residents’ association or committee. TrueBHK appoints a community’s first admin(s); admins may appoint mods from among approved residents. Admins and mods can approve and remove members, post announcements, moderate content, manage the community’s settings, units, gallery and finance records, and approve sponsored content.

If you are an admin or mod, you agree to:

• use these powers fairly and only for running your community;
• use residents’ personal data (including join requests, proofs and payment details) only to verify residents and keep the community’s accounts, and not copy, export or share it for any other purpose;
• keep finance records accurate and not record payments that were not received;
• comply with your association’s bye-laws and applicable law.

TrueBHK may change or remove admin and mod roles, for example on the association’s request or for misuse.

You own what you post: posts, photos, comments, listings, reviews and other content. You give TrueBHK a non-exclusive, royalty-free, worldwide licence to host, store, display, reproduce and distribute it within the app (and, for rental listings you mark for the TrueBHK network, on the TrueBHK marketplace), only to operate and improve the service. This licence ends when you delete the content or your account, except for copies other members have already received, or where we must keep it by law.

You confirm you have the right to post your content and that it does not break these terms or the law.

Keep the community friendly and safe. You must not:

• harass, threaten, bully, defame or discriminate against anyone, or post hateful, obscene or sexually explicit content;
• post spam, chain messages, pyramid or “work from home” schemes, or unsolicited advertising (local businesses may advertise only through sponsored content);
• post false or misleading listings, reviews or information, or impersonate a person, the association or TrueBHK;
• share other people’s personal data, photos of them or their homes without consent, or collect members’ data by scraping or automated means;
• offer or seek illegal goods or services, or anything prohibited by law;
• infringe copyright, trademarks or other rights;
• interfere with the app’s security, probe or bypass access controls, or overload the service.

Members can report content. Mods may hide or remove it, and remove members. TrueBHK may also remove content, restrict features or suspend accounts that break these terms or the law. Where required, we will act on valid notices from authorities under the IT Act and its rules.

• Marketplace: buying, selling, lending and giving away happen directly between residents. TrueBHK is not a party to these deals, does not handle payment or delivery, and does not guarantee items, their condition or the people involved.
• Rentals: only the verified owner of a unit may list it. TrueBHK is not a broker or agent, does not charge brokerage, and is not party to any lease. Owners must have the right to rent the home and must follow the association’s rules and the law.
• Carpool: rides are offered between neighbours on a non-commercial, cost-sharing basis. Drivers are responsible for a valid licence, insurance and safe driving. Do not use carpool to run a commercial transport service. You travel at your own risk.
• Local services: recommendations and ratings are opinions of residents. TrueBHK does not employ, vet or guarantee service providers. Check them yourself before hiring.

• The finance features help your association record payments and expenses. They are a record-keeping tool, not a bank, payment service or escrow.
• You pay the association directly through your own UPI or bank app, using the payment details your mods publish. TrueBHK never receives, holds or transfers this money.
• Submitting a payment in the app only asks your mods to verify it against their bank statement. A payment counts once your mods confirm it.
• Your association is responsible for the amounts it charges, its bank details, its accounts and any taxes. Questions about dues should be raised with your mods. TrueBHK is not responsible for payments sent to wrong or incorrect accounts.

Amenity bookings, their prices, rules and cancellations are set by your community. Any booking charge is paid to the association, not to TrueBHK. Events are organised by residents or the association, who are responsible for them. Poll results inform the community. Whether a poll is binding depends on your association’s bye-laws, not on the app.

The app may show content from local businesses, clearly labelled “Sponsored” or “Community partner”. A business’s campaign appears in a community’s feed only after that community’s admins approve it. We do not give advertisers your personal data.

TrueBHK currently shares 50% of the eligible ad revenue earned in a community with that community. The share is calculated monthly and paid to the bank account of the community’s association, as shown under Earnings. It is an incentive we offer, not a guaranteed income, and we may change its rate or conditions with at least 30 days’ notice in the app. Amounts already earned before a change will be paid. Advertisers are responsible for their offers. TrueBHK does not endorse them.

The app, its design, software and the TrueBHK name and logos belong to TrueBHK and its licensors. We give you a personal, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, reverse-engineer or resell the app, except as the law allows.

You can stop using the app and delete your account at any time (Profile → Settings → Delete my account, or email support@truebhk.com). We may suspend or close accounts, or a whole community, that break these terms or the law, or to protect users or the service. Where reasonable we will tell you why. Sections that by their nature should survive (such as content licences already granted, disclaimers, liability and governing law) continue after your account ends.

The app is provided “as is” and “as available”. We work to keep it reliable and secure, but we do not promise it will always be available, error-free or that content posted by members is accurate. TrueBHK is an intermediary for content posted by users and associations and does not control or verify it. To the extent the law allows, we disclaim all implied warranties.

To the extent permitted by law, TrueBHK is not liable for indirect, incidental or consequential losses, or for losses arising from dealings between users, from decisions of a community or its mods, or from content posted by others. Because the app is free, our total liability to you for any claim relating to the app is limited to ₹1,000. Nothing in these terms limits liability that cannot be limited by law.

You agree to compensate TrueBHK for reasonable losses and costs arising from your breach of these terms, your content, or your dealings with other users, to the extent caused by you.

These terms are governed by the laws of India. Please contact us first. Most issues can be resolved quickly by email. Subject to that, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

We may update these terms as the app evolves or the law changes. We will update the date at the top and, for significant changes, notify you in the app at least 15 days before they take effect. Continuing to use the app after that means you accept the updated terms.

Questions about these terms, or complaints about content or another user: email support@truebhk.com. Our Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days, as required by the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.